Frequently Asked Questions (FAQs)

What is a virtual mailbox?

A virtual mailbox is a secure service that allows you to use a real business address to receive mail and packages. Instead of picking up mail in person, you’ll receive notifications when mail arrives, and you can choose how it’s handled—held for pickup, scanned, or forwarded to you.

How do I sign up?

Getting started is simple:

1. Choose your mailbox plan

2. Complete the online registration form

3. Submit required identity verification documents

4. Once approved, you can begin receiving mail at your new address

You’ll receive confirmation and next steps after your registration is complete.

What documents are required?

To comply with USPS regulations, all customers must complete a USPS Form 1583 and provide:

• One valid photo ID (driver’s license, passport, etc.)

• One secondary ID (utility bill, lease, bank statement, etc.)

All documents must match the name used during registration.

When will I be notified about my mail?

You will be notified as soon as your mail is received and processed. Notifications are typically sent within the same business day or within 24 hours, depending on volume and time of delivery.

Can you forward my mail?

Yes! Mail forwarding is available upon request. You can choose to have your mail shipped to your preferred address for an additional fee. Shipping costs and handling fees may apply based on the destination and delivery method.

Can I pick up my mail in person?

Yes, local pickup is available during business hours. You will be notified when your mail is ready for pickup.